A Twice-Satisfied Customer

I just got my computer back from Dell. The speakers went out a few days after I got the computer, and I had to send it in to get them replaced. No, I did not blow them out with loud music. I'm a little worried about what else might happen if the speakers failed for no apparent reason so quickly. To their credit, though, Dell warranty service was very quick and responsive. I heard recently that the average satisfied customer tells five people about their buying experience, and that the average dissatisfied customer tells ten people. However, a customer who has a problem which is remedied satisfactorily is likely to tell fifteen people. So there you go--I'm a statistic.